1. Introduction
These Terms and Conditions govern your use of the festive investigative experiences, activities and related materials provided via NorthPolePD.com (the "Site" and the "Platform"). The Site and materials are operated by Student Detectives Pty Ltd trading as North Pole PD ("North Pole PD", "we", "us").
By accessing or using North Pole PD, including activating a licence or gift code, creating an account or participating in any North Pole PD investigation, you ("you", the "User", "Educator", "Parent" or "Institution") agree to these Terms in full.
2. Changes to these terms
We may update these Terms from time to time. Changes take effect when they are posted on NorthPolePD.com. If you continue to use the Platform after changes are posted, this will be treated as acceptance of the updated Terms. You should review this page periodically.
3. Eligibility and authorised use
- You must be at least 18 years old to create an account, purchase access, or activate a licence or gift code on North Pole PD.
- For educational use, you confirm that you are an authorised teacher, educator, member of school staff, or facilitator acting on behalf of an educational institution.
- For home use, you confirm that you are an adult purchasing or activating access for personal, family or group use.
- Materials are for educational or personal entertainment use only, within your class, institution, home or authorised group setting, subject to these Terms and applicable laws and policies.
4. Scope of services
North Pole PD may provide, among other things:
- digital case files and interactive festive investigations ("Cases") available through the Platform
- printable support materials or tasks where provided as part of a Case
- facilitator guidance, instructional content and onboarding materials
- media elements such as audio or video briefings
- licence and gift systems that allow users to unlock and access specific Cases.
We may add, change, suspend or discontinue parts of the Platform or specific Cases at our discretion.
5. Accounts and access
Some parts of North Pole PD require an account and sign in.
- You must provide accurate information when creating an account and keep it up to date.
- You are responsible for keeping your login details confidential and for all activity that takes place under your account.
- If you believe your account has been compromised, you should change your password and contact us promptly.
- Licences and gift codes that you redeem may assign roles or access to your account so that Cases appear in your "My Cases" or equivalent area.
6. Pricing and payment
- Where North Pole PD Cases or licences are sold directly, prices are displayed in the relevant currency and may include or exclude taxes as indicated.
- Payments may be processed by third party payment providers. Their terms and policies will apply in addition to these Terms.
- For institutional purchases via invoice (where offered), payment terms will be stated on the invoice or agreed in writing.
- We may also distribute access through partner platforms or promotions. In such cases, additional or different commercial terms may apply as agreed with the partner.
7. Refunds and cancellations
- Digital access and licences: Once a digital Case, licence or gift code has been accessed or redeemed, it is generally non refundable, as access is delivered immediately. This does not affect any non excludable consumer rights that you may have under applicable law.
- Promotions and gifts: Complimentary or gifted access is provided without charge and is not eligible for refunds or cash alternatives.
- If you believe there is a fault with the service, or you have been charged in error, please contact us so that we can review the situation.
8. Delivery and access to content
- Digital access to North Pole PD Cases is usually provided via your online account once payment is confirmed or a valid licence or gift code has been redeemed.
- Any timeframes for activation, access windows or staged release of content are indicative and may vary, for example where maintenance is required.
- If we supply any physical materials in connection with North Pole PD, dispatch timeframes will be indicated at the point of order. These timeframes are estimates and may be affected by external factors such as postal delays.
9. Licence and intellectual property
All North Pole PD content, including text, artwork, audio, video, case structures, software and branding, is owned by Student Detectives Pty Ltd or its licensors.
Subject to these Terms and any specific licence terms for a Case, we grant you a limited, non exclusive, non transferable licence to use North Pole PD materials as follows:
- for educators and institutions, internal delivery within the purchasing school or organisation for the agreed audience, typically a class, year group or staff cohort as stated at the point of purchase
- for home users, personal, family or small group use within your household or similar private setting.
You must not:
- resell, redistribute, upload or share North Pole PD materials on public platforms or with unauthorised third parties
- alter or remove copyright notices, trade marks or other proprietary markings
- use North Pole PD branding or content to create your own commercial products or services without written permission.
10. User responsibilities and safeguarding
Educational settings
- Suitability and age appropriateness: You must review Cases in advance and make sure the content and difficulty level are appropriate for your learners.
- Safeguarding and supervision: You must supervise all activities involving children or young people and comply with your institution’s safeguarding, behaviour and wellbeing policies.
- Compliance with local rules: You are responsible for following school or college policies, obtaining any necessary parental or guardian consent and meeting curricular or assessment requirements.
- Adaptations: You should adapt activities where needed to support inclusion, accessibility and student wellbeing.
Home and group settings
- Supervision: You are responsible for supervising children and young people and for deciding which Cases are suitable for your group.
- Safe environment: You must ensure that activities are carried out in a safe environment and that participants are supported if they find any theme unsettling.
All settings
- North Pole PD may include references to fictional security incidents, crime themes or investigative procedures. These are presented for educational and entertainment purposes and should be framed in context.
Acknowledgement: North Pole PD is not responsible for your implementation choices, for local policy or safeguarding compliance, or for any incident, disruption or harm that results from how you choose to run or adapt activities.
11. Acceptable use and prohibited activities
You agree that you will:
- use North Pole PD only for lawful purposes and in line with these Terms
- respect the rights and wellbeing of other users and participants.
You must not:
- attempt to bypass or interfere with access controls, licensing systems or security features
- copy, scrape or harvest large amounts of content or data from the Platform
- use the Platform in a way that could damage, disable or overburden our systems
- use North Pole PD to promote discrimination, harassment or any unlawful activity
- misrepresent your identity or your relationship to an institution when using the Platform or redeeming licences.
12. Fictional content disclaimer
North Pole PD is a fictional, festive themed investigative world. All Cases, characters and events are fictional and exist for educational and entertainment purposes. Any resemblance to real persons, organisations or events is coincidental.
North Pole PD does not provide legal, policing, forensic or professional advice. You should not rely on Case content as a guide to real world procedures.
13. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as certain consumer rights or liability for fraud.
To the fullest extent permitted by law:
- we are not liable for any indirect, incidental, special, consequential or punitive losses, including loss of profits, revenue, data, goodwill or anticipated savings that arise out of or relate to your use of North Pole PD
- our total aggregate liability for any claim connected with your use of North Pole PD will be limited to the total amount you have paid to us for the specific Case or licence that gave rise to the claim.
14. Indemnity
You agree to indemnify and hold harmless Student Detectives Pty Ltd and its officers, employees and agents from and against any claims, liabilities, damages, losses and reasonable legal costs that arise from:
- your breach of these Terms
- your misuse of North Pole PD
- your delivery or adaptation of North Pole PD activities in your school, organisation, home or group setting.
15. Third party platforms
North Pole PD may link to or embed content from third party platforms, such as video hosts, document storage services or partner sites. We do not control these third party services and are not responsible for their content, availability or security.
Use of third party services is subject to their own terms and privacy policies. You should review those carefully before using them.
16. Privacy and data protection
We handle personal data collected through North Pole PD in line with our North Pole PD Privacy Policy.
The Privacy Policy explains what data we collect, how we use it, the legal bases we rely on and your rights. By using North Pole PD you acknowledge that your personal data will be processed in accordance with that policy.
17. Suspension and termination
We may suspend or restrict access to North Pole PD, or terminate your account or licences, if we reasonably believe that you have:
- breached these Terms
- attempted to interfere with the security or operation of the Platform
- used the Platform in a way that is unlawful or harmful.
Where practicable, we will try to contact you before taking such action, but this may not always be possible, for example in urgent or serious cases.
18. Governing law and jurisdiction
These Terms and any dispute or claim, including non contractual disputes or claims, that arises out of or in connection with them or with your use of North Pole PD will be governed by and construed in accordance with the laws of New South Wales, Australia.
You agree that the courts of New South Wales will have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory consumer protection laws that give you the right to bring proceedings in your home jurisdiction.
19. Entire agreement and severability
These Terms, together with the North Pole PD Privacy Policy and any specific Case or licence terms presented at the point of purchase or activation, form the entire agreement between you and us in relation to your use of North Pole PD.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
20. Contact details
If you have any questions about these Terms or about North Pole PD, you can contact us at:
Email:
contact@thedetectiveexperience.com
Address:
Student Detectives Pty Ltd, Suite 302, 13/15 Wentworth Ave, Sydney NSW 2000, Australia
For information about how we handle personal data, please see the North Pole PD Privacy Policy.